What types of clothing does VivahSarees.com offer?
We offer a wide range of ethnic wear including sarees, lehengas, festive sets, gowns, and designer ethnic ensembles for every occasion.
Are your products true to size?
Yes, our sizes are standard. We recommend checking the size chart before placing your order for the best fit.
How long will it take to get my package?
You can request an exchange within 5 days of delivery. The product must be unused and returned with original tags and packaging.
Are the product colors exactly as shown in pictures?
We strive for accuracy, but minor color differences may occur due to lighting or screen settings.
Are your products suitable for both festive and casual occasions?
Absolutely! Our collections are curated to suit weddings, festivals, family functions, and even elegant everyday wear.
Are your fabrics comfortable for Indian weather?
Yes, we prioritize breathable and skin-friendly fabrics perfect for Indian climates.
Shipping & Delivery
How long will it take to receive my order?
Orders are usually delivered within 5–7 working days after dispatch, depending on your location.
Do you deliver across India?
Yes, we ship pan India with reliable courier partners.
How can I track my order?
Once your order is shipped, a tracking link will be shared with you via email or WhatsApp.
Is shipping free?
Yes, we offer free shipping across India on all orders.
Payments
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD).
Is online payment secure on VivahSarees.com?
Yes, all payments are processed through secure, encrypted gateways.
Why is COD not available for my order?
COD may be restricted in certain locations or during high-demand periods. Please try prepaid options for faster processing.
What happens if my payment fails?
Don’t worry — you can retry or choose a different payment method. If the amount is debited but not confirmed, it will be auto-refunded by your bank within 5–7 days.
Returns, Exchanges & Policies
Do you offer returns?
Returns are only accepted for damaged or incorrect items, reported within 3 days of delivery with an unboxing video.
What if I receive a damaged or incorrect item?
Share an unboxing video with your order ID to our support within 3 days. We’ll arrange a replacement or refund.
Who pays for return shipping in case of exchange?
For valid exchanges, a ₹150 fee is charged, which covers both pickup and redelivery.
How do I request an exchange?
Contact us via email or WhatsApp with your order ID, reason, and an unboxing video. We’ll guide you through the next steps.
