Refund policy
At Vivah Sarees, we strive to deliver quality ethnic wear that brings joy to your shopping experience. If you receive a product that is damaged, defective, or incorrect, we’re here to help.
🛍️ Return Policy
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Returns are accepted only in case of wrong or damaged items.
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You must raise the return request within 3 days of delivery.
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An unboxing video is mandatory for any return or damage claim.
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Items must be unused, unwashed, and in their original condition with tags and packaging intact.
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To initiate a return, please email us at vivahsareesofficial@gmail.com with your Order ID and the unboxing video.
🔁 Exchange Policy
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Exchange is applicable only for damaged or incorrect products.
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Product must be returned in original condition.
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A ₹150 exchange shipping fee applies (includes pickup & re-delivery).
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Contact us via email or WhatsApp (+91 7861843785) within 3 days of delivery to initiate an exchange.
💸 Refund Policy
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Refunds are issued only for damaged or incorrect products, not for size or preference issues.
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₹100 will be deducted for return shipping.
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Refunds are processed within 7–10 business days after quality check.
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For COD orders, bank/UPI details must be shared for processing the refund.
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Shipping and COD charges are non-refundable.
❌ Cancellation Policy
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Orders can be cancelled within 24 hours of placing the order or before dispatch.
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Once shipped, the order cannot be cancelled.
Note: Product colour may slightly vary due to photographic lighting sources or your mobile monitor settings.
📞 Need Help?
We’re always here to support you.
📧 Email: vivahsareesofficial@gmail.com
📱 Call/WhatsApp: +91 7861843785